Cancellation policy

Right of cancellation for consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of cancellation, you must contact us at

The Jeans Onlineshop
Thomas Bongers
Mauritsweg 76
4325 AH Renesse
Netherlands

E-mail address:
service@jeans-onlineshop.com

by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory. If you make use of this option, we will immediately send you a confirmation of receipt of such a cancellation (e.g. by e-mail). To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Return address

Wanning GmbH Textillogistik
The Jeans Onlineshop
Textilstr. 13

48465 Schüttorf
Germany

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion of the right of cancellation

The right of cancellation does not apply to contracts

for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer,
for the delivery of goods that can spoil quickly or whose expiry date has been quickly exceeded,
for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,
for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no influence,
for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery
for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

Sample cancellation form

If you wish to cancel the contract, please complete this form and return it to us.

The Jeans Onlineshop
Thomas Bongers
Mauritsweg 76
4325 AH Renesse
Netherlands

E-mail address: service@jeans-onlineshop.com

I/we hereby cancel the contract concluded by me/us for the purchase of the following goods/the provision of the following service:

..............................................................................

(Name of the goods, if applicable Order number and price)

Goods ordered on: .............................

Goods received on: .............................

I am returning the goods to

Wanning GmbH Textillogistik
The Jeans Onlineshop
Textilstr. 13

48465 Schüttorf
Germany

Name and address of the consumer

..............................................................................

Date and signature of the consumer